FAQ

Most frequent Questions and Answers

If you have any questions not listed below, please contact us on Instagram or Facebook. We would love to hear from you.

For pre-wedding, we strongly recommend clients to book at least 4 months before the wedding.

For other portrait services, a month in advance is recommend to ensure sufficient preparation time.

You need to prepare your wedding dress and gowns, bouquet, suitable props and transport for the shooting day.

Here is an item list for reference.

(Subject to package detail)

Full Day Pre-Wedding package includes makeup & hair style. The makeup artiest will accompany us throughout the photoshoot.

Otherwise, client can hire their own makeup and hair style. We would recommend some excellent makeup artists to you if needed.

For Wedding: Basic editing of the photos can take up to 60 days.

For Pre-Wedding or any portrait services, except wedding: Basic editing of the photos can take up to 30 days. Image fine retouching can take up to 35 days after photos selected by client.

Default Indoor Location is Cake’s Film Studio (HongKong).

For outdoor, you can choose any locations as you like. Travel cost may occur in remote areas. 

Click here to see our recommended outdoor locations in Hong Kong.

A deposit of 50% of the chosen package cost is required at the time of booking and the date is reserved only when this deposit is paid. Deposit is considered non-refundable (see Cancellation clause).

Basic Edit means photos’ exposure, brightness, contrast, sharpness and color grading are adjusted.

Fine Retouching includes but is not limited to additional skin softening/smoothing, correction of hair/makeup/clothing, swapping a face from one image to another, environmental effects, reflections in glasses, teeth whitening, brightening of eyes, and bodily enhancements.

Click here to view the comparison.

Reschedule:

If the weather is not good on the shooting date, such as heavy rain, thunderstorm, you can reschedule free of charge.

For other reasons, written notification is need for reschedule or cancellation.  If notify more than 10 days before the date of the appointment is due to take place then you can reschedule once for free to another date within 90 days.

If notify within 10 days of the due appointment date then a reschedule fee will be charged in accordance with the list below (% of total cost)

1-4 days = 50%, 5-10 days = 25%, 10+ days = 0%

Cancellation:

Deposit will NOT be refunded.

Except for the full-day pre-wedding and wedding package, which includes transportation costs for the staff on the UK mainland, all other packages will incur additional transportation fees if the shoot takes place more than 25 miles away from NE38. The required fees are as follows:


By Public Transport(Applicable to destinations with direct train/flight service from Newcastle)

  • The round-trip train/flight fare
  • Uber or taxi fare from the train station/airport to the destination
  • If the shooting schedule cannot accommodate the earliest or latest train/flight, additional night(s) of accommodation will be required.


By My Own Transport

  • Mileage fee for use of my own transport at £1 per mile.
  • If the round trip exceeds 6 hours, an additional overnight accommodation fee will be required.
  • Other expenses incurred due to transportation.