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Most frequent questions and answers
For pre-wedding, we strongly recommend clients to book at least 4 months before the wedding.
For other portrait services, a month in advance is recommend to ensure sufficient preparation time.
A deposit of 50% of the chosen package cost is required at the time of booking and the date is reserved only when this deposit is paid. Deposit is considered non-refundable (see Cancellation clause).
For Wedding: Basic editing of the photos can take up to 45 days.
For Pre-Wedding or any portrait services, except wedding: Basic editing of the photos can take up to 14 days. Image fine retouching can take up to 35 days after photos selected by client.
Basic Edit means photos’ exposure, brightness, contrast, sharpness and color grading are adjusted.
Fine Retouching includes but is not limited to additional skin softening/smoothing, correction of hair/makeup/clothing, swapping a face from one image to another, environmental effects, reflections in glasses, teeth whitening, brightening of eyes, and bodily enhancements.
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If the weather is not good on the shooting date, such as heavy rain, thunderstorm, you can reschedule free of charge. The customer is responsible for any fees incurred for rescheduling staff airfare and accommodation.
For other reasons, written notification is need for reschedule or cancellation. If notify more than 10 days before the date of the appointment is due to take place then you can reschedule once for free to another date within 90 days.
If notify within 10 days of the due appointment date then a reschedule fee will be charged in accordance with the list below (% of total cost)
1-4 days = 50%, 5-10 days = 25%, 10+ days = 0%
Deposit will NOT be refunded.
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